PARENT INFORMATION

Below is a brief guide to the Assessment and Rating process under which Child Care services are rated

What are the ratings criteria?
Early childhood education and care services (long day care, family day care, preschool/kindergarten, outside school hours care) are assessed and rated against the National Quality Standard (NQS) to:

• promote continuous improvement in the provision of quality education and care
• improve knowledge and access to information about the quality of services to help families make informed decisions about their child’s education and care.

The NQS is part of the National Regulations and includes 7 quality areas that are important to children’s learning and developmental outcomes.

• Educational program and practice
• Children's health and safety
• Physical environment
• Staffing arrangements
• Relationships with children
• Collaborative partnerships with families and communities
• Governance and leadership

Who rates services?
Services are assessed and rated against the NQS by the state or territory regulatory authority (RA) and given a rating for each of the seven quality areas and an overall rating based on these results. The quality ratings are published on the national registers on the ACECQA website and on the Starting Blocks website.
What does it mean if a service is rated Significant Improvement Required?

If a service has been rated as Significant Improvement Required, the regulatory authority has determined that there are identified risks to the safety, health and wellbeing of children. The approved provider is required to take immediate action to rectify these risks, and the RA will monitor the service closely to ensure those improvements are made.

Continuous Improvement
It may take time for new services to meet each element required in the standards, which can result in a Working Towards NQS or Meeting NQS rating. To find out more about how your child’s service is striving to achieve quality, you can ask to see the service’s Quality Improvement Plan (QIP).

A QIP is the document which records the service’s self-assessment of the quality of its practices against the NQS and National Regulations. It also identifies any areas for improvement and contains their statement of philosophy. Educators, children, families and the community should all be involved in the development and maintenance of the service’s QIP.

Why are services with no ratings operating?
Services that have not had an assessment and rating visit hold a rating of “Provisional – Not Yet Assessed”.

Education and care services must undergo many processes and approvals in order to be approved and operate under the National Quality Framework (NQF). This is also a way of ensuring quality and compliance prior to their assessment and rating.

The service will receive a rating when it is assessed and rated by the RA.

If you would like to know when the service will be assessed and rated, please contact the service directly. The RA in your state or territory, responsible for assessment and rating, may also be able to assist you.

You may also like to ask the service for their QIP and their family handbook. This will help you to make a more detailed assessment of the service’s strengths and could also help with identifying the criteria you wish to find in a service.

How often are services assessed and rated?
When regulatory authorities schedule quality rating assessments, the goal is to assess and rate the quality of services, drive continuous improvement and keep information for families and communities accurate and up to date.

To focus resources on services most in need of service improvement, the actions of the RA are responsive and risk-based. Services with a lower quality rating will be re-rated more frequently. Services with higher quality ratings will generally have a longer period of time between assessment and rating visits in recognition of their ability to meet the NQS.

RA’s consider the following factors when managing assessment and rating schedules:

• The previous quality rating of the service, including results against the quality areas, standards and at the element level.
• A change in service attributes that could be reasonably considered to affect the service’s quality – for example, changes in approved provider or service management team.
• Events that occur at the service – for example, serious incidents, complaints or non-compliance with the National Law can indicate a change in quality and a higher scheduling priority.
• The length of time since the last assessment – for example, over time a quality rating can lose its currency and value for families.

Each RA manages its assessment schedule in a responsive manner, making adjustments to the schedule as new information emerges and making best use of their available resources.
It usually takes a regulatory authority 10 weeks to assess and rate a service. The rating report or rating certificate should be made available to families.

How do RAs ensure that services keep delivering quality after receiving their rating?
RAs make unscheduled and scheduled visits to services in addition to assessment and rating visits. These include monitoring, spot check and compliance visits to ensure the service is operating within the national legislation.

Summary of the steps in the Assessment and Rating process

• Self-assessment and quality improvement
  Approved provider conducts a self-assessment to determine the quality of current practices against the NQS and linked regulatory requirements.
  
  Approved provider identifies strengths and where improvements can be made which is documented in a Quality Improvement Plan (QIP).
   
• Notice of visit
  Regulatory authority provides written notice to approved provider that the assessment and rating process has commenced. The QIP is submitted to the regulatory authority prior to the visit, along with any additional information requested by the regulatory authority.
   
• Assessment and rating visit takes place at the service.
   
• Draft report
  Regulatory authority provides the approved provider with a draft assessment and rating report.
   
• Feedback on draft report
  Provider can give feedback on any factual inaccuracies in the report and evidence to support feedback.
   
• Final report and notice of final ratings is issued to the provider
  
  Feedback considered before final report is finalised and issued.
   
• Final report
  Approved provider may choose to apply for a review of final ratings within the set review period.
   
• Ratings published on national registers
  Once the review period has ended, the final ratings are published on the national registers on the ACECQA website and on the Starting Blocks website.